1. When will I be charged?
If your ordered product is available for immediate shipment (within 2-5 business days), we will process the charges and submit the order for shipment.
2. How soon will my products be shipped?
Our shipping&handling time is 2 to 3 business days
3. Will I receive a tracking number?
Yes. we will email or text you the tracking number
4. Where should I contact if I want updates?
Please email us at firstname.lastname@example.org
5. What happens if I received damaged items?
First of all, inspect the products. If there is damage, please do not throw away packaging. We will need that to file a claim to freight carriers. Please emails us with photos at email@example.com
For damaged items, we pay the return shipping.
6. What happens if I don't like it?
Please notify us for return. We will send you a return instruction. Buyer will pay the return shipping cost for buyer's remorse situation.
The return item MUST be in its original packaging, and MUST be in an unaltered, uninstalled, unused, resell-able condition. Otherwise no return will be accepted.
7. What is included in the Vanity?
Most vanities include cabinet, countertop and sink. Some products have options to buy matching mirror, faucet and backsplash. Each product page mentions what is included and what is not included.
8. Can I get an update on the order status?
Yes. We send out email when you first order the product. If you opt-in SMS text, we also text you directly.
When the product is shipped, we send you email and SMS text (if you opt-in) for the tracking information.
When the product is delivered, we send you email and SMS text ( if you opt-in).
9. Which States do you ship?
We ship to 48 States. We don't ship to Hawaii and Alaska.