We ship with many companies depending on the size of the package due to our big products like vanities and their schedule availability.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Due to carrier restrictions, some items cannot be shipped to Alaska, Hawaii, or US Territories. We cannot ship to P.O. boxes or military APOs.
Delivery times can vary depending on holidays and destination of the order, however, the average shipping time is between 5 to 14 business days. An email with tracking information will be sent to the email address provided to us on the order. Please allow a full business day for tracking updates to be processed before being reflected on the tracking number.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
For Freight LTL Delivery needs an appt
The Carrier will call when your item arrives at the local terminal to schedule a delivery appointment and ensure that someone is present to receive the package. A person over the age of 18 must be present to receive and sign for the package at the time of delivery. Allow a 5-hour window for the delivery appointment.
Curbside delivery is the standard delivery service provided by most freight companies. Delivery agents will unload your items from the truck, but will not move the items inside your house or business, and will not assist with unpacking, setup, or cleanup.
If you miss your scheduled delivery, you can either pick up the shipment from the terminal or pay a re-delivery fee.
For Ground Shipping by UPS, FEDEX, USPS
Any items for ground shipping won't need any appointment. It will be delivered to your front door. We send you the tracking code.
Please be sure to open the package and take your time to inspect your delivered item thoroughly before signing for it. The delivery receipt is for recording all the facts at the time of delivery and verifies the freight was received in good order unless otherwise noted. Our items are inspected and meticulously packaged before shipping for optimal protection during shipping, but we recognize that things out of our control can happen in transit. For this reason, it is important to follow these inspection guidelines when receiving the package:
- The delivery driver should allow you time to inspect the package. If, for whatever reason, you come across an issue that the driver is not letting you inspect the unit, add "suspect damage" to the delivery receipt. Be advised that once you sign for the delivery, you are acknowledging that the item arrived in perfect condition.
- If the item arrives with concealed damages (ex: the packaging is in good condition but when you open the box there is a crack on the item), you must report this to us within 24 hours. Please provide detailed pictures of the damage and pictures of the packaging.
- If the package is in obviously distressed condition and the contents are damaged, you will need to add “package damaged in transit” on the delivery receipt. Please take pictures of your damaged package and contact us at firstname.lastname@example.org within 24 hours so we can make arrangements for a replacement.